Service Desk Support Operative - St Ives

Call Centre
Ref: 77 Date Posted: Friday 29 Nov 2019
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Careerjuice is looking for a Service Desk Support Operative to work for this dynamic company who is forever expanding, Great career opportunities. Wonderful training. 

You would be:

 A Service Desk Support Operative your will be responsible for:

  • Providing regular updates to external customers on the progress of faults
  • Prioritising each fault to meet SLA’s including resource management
  • Meeting customer SLAs within contracted timescales
  • Controlling and directing our field engineers and spares deliveries
  • Tasking and tracking the work of Technical Support Services
  • Ensuring all Planned Preventative Maintenance is complete
  • Providing ad hoc reports as required to senior colleagues
  • Ensuring field engineers complete outstanding fault reports
  • Maintaining internal reports following engineer visits
  • Arranging and coordinating access for various suppliers providing services

Skills and Experience required for this role:

  • Excellent Communication skills
  • Good written and verbal skills
  • Outstanding organisational skills
  • A proven background in customer service
  • Highly proficient in MS Office specifically Excel and Outlook
  • Proven experience of working to tight deadlines

You would be covering a 24/7 operation that is open 365 days a year, so the ability to work shifts is a must. 

If you want more details on this Service Desk Operative please apply and I will be in touch with you. 

Careerjuice is an agency