Customer Services Sales Advisor - St Ives

Sales
Ref: 125 Date Posted: Tuesday 11 Feb 2020
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Customer Services Sales Advisor

CareerJuice is looking for a Customer Services Sales Advisor at an established company in St ives.

Working as a customer services sales advisor in a fast paced office

Daily Duties  

  • Daily quoting and quote chasing, conversion of incoming new business enquiries.
  • Telephone calls
  • Provide customer with written quotes and make outbound calls to recruit, follow up and convert enquiries into sales.
  • Direct contact with customers to answer queries by telephone or electronically via email or Live Chat
  • Develop and maintain long term relationships with our full-service customers
  • Provide the highest level of service delivery
  • Assist with the provision of general customer support in relation to orders, installations, payments and other service offerings
  • Respond promptly to customer enquiries
  • Ensure that you follow GDPR regulations in relation to customer data before entering into discussions with customer regarding confidential information, such as account transaction details, address details, etc.
  • Direct requests and unresolved issues to the designated resource
  • Accurately record details of any enquiries, comments, complaints and actions taken on behalf of customer / supplier
  • Communicate and coordinate with other internal departments with a ‘can do’ attitude at all times
  • Help promote the company, inform customers about services that could suit them and suggest products that may be of benefit to them

As a Customer Service Sales Advisor

  • You will have Excellent interpersonal and communication skills
  • Ability to influence customer decision making and manage multiple tasks
  • Excellent attention to detail and accuracy
  • Customer service orientation – understanding the role fully including the systems and how they all work
  • Show commitment for the business, our customers and partners
  • Deliver for the team with a can-do attitude
  • A curiosity and desire to learn and a willingness to teach and encourage
  • Be focussed and productive

Previous experience of a customer services role would be advantageous but not essential.

Benefits

  • Bonus:             Up to 10% of your salary
  • Healthcare:      BUPA (on completion of probation)
  • Pension:           Company and personal contribution (on completion of probation)
  • Holiday:           25 days holiday
  • Gym:                Subsidised gym membership (on completion of probation)