Contact Centre Advisor - M33 6RN, sale

healthcare and pension - Call Centre
Ref: 67 Date Posted: Tuesday 03 Dec 2019
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Careerjuice are looking for a Contact Centre advisor to work in a open plan office near Sale. Ideally you will have Customer service skills and be experienced in the property market.  This is a great position to develop and grow within the organisation

 The Contact Centre Advisor will report to: Team Leader

Company

The leading provider for support for private landlords

Job purpose of the contact centre advisor:

Answering calls from members to give advice on Private rental sector, and replying to emails/tickets for their members 

MAIN ACTIVITIES

  • Answering calls from members to give advice on Private rental sector
  • Log calls accurately on the help desk
  • Answering Live chat queries from members
  • Achieve maximum score on all audits (weekly)
  • Ensure GDPR is carried out in line with company policy
  • Dealing with email queries
  • Replying to member queries via the forum
  • Liaise with other departments & carry out general administration duties as required
  • Participate/ bring queries to monthly team meetings
  • Regular self-learning/teaching of the landlord and tenant legislation/ reading updated guides from their website and other reading journals provided
  • Attending regular training courses provided by internal trainers or external trainers in relation to the role
  • Any other ad hoc duties delegated by the Manager

 

SKILLS & EXPERIENCE
 

The person will have:

  • Administration/Office experience
  • Excellent interpersonal skills and communication skills
  • Professional telephone manner including dealing with queries
  • Computer literate, with day to day general use of Excel, Microsoft Office
  • Ability to work within a team as well as individually
  • Attention to detail
  • Ability to work under pressure
  • Able to digest information quickly and translate to members in a clear manner
  • Data entry experience
  • Customer Service skills

 Ideally the person will have:

  • Knowledge of the Private Rented Sector
  • May have worked within the private rented sector or Social Housing

QUALIFICATIONS

  • Educated to GCSE level and must include English and Maths
  • Must have A Levels or equivalent qualification

Benefits

  • Pension
  • Healthcare

Please do apply below and one of our consultants will be in touch with you ASAP

Careerjuice is acting as an agency