Careerjuice are looking for a Contact Centre advisor to work in a open plan office near Sale. Ideally you will have Customer service skills and be experienced in the property market. This is a great position to develop and grow within the organisation
The Contact Centre Advisor will report to: Team Leader
Company
The leading provider for support for private landlords
Job purpose of the contact centre advisor:
Answering calls from members to give advice on Private rental sector, and replying to emails/tickets for their members
MAIN ACTIVITIES
- Answering calls from members to give advice on Private rental sector
- Log calls accurately on the help desk
- Answering Live chat queries from members
- Achieve maximum score on all audits (weekly)
- Ensure GDPR is carried out in line with company policy
- Dealing with email queries
- Replying to member queries via the forum
- Liaise with other departments & carry out general administration duties as required
- Participate/ bring queries to monthly team meetings
- Regular self-learning/teaching of the landlord and tenant legislation/ reading updated guides from their website and other reading journals provided
- Attending regular training courses provided by internal trainers or external trainers in relation to the role
- Any other ad hoc duties delegated by the Manager
SKILLS & EXPERIENCE
The person will have:
- Administration/Office experience
- Excellent interpersonal skills and communication skills
- Professional telephone manner including dealing with queries
- Computer literate, with day to day general use of Excel, Microsoft Office
- Ability to work within a team as well as individually
- Attention to detail
- Ability to work under pressure
- Able to digest information quickly and translate to members in a clear manner
- Data entry experience
- Customer Service skills
Ideally the person will have:
- Knowledge of the Private Rented Sector
- May have worked within the private rented sector or Social Housing
QUALIFICATIONS
- Educated to GCSE level and must include English and Maths
- Must have A Levels or equivalent qualification
Benefits
Please do apply below and one of our consultants will be in touch with you ASAP
Careerjuice is acting as an agency